Terms & Conditions

All orders are subject to review and acceptance by Erzetich d. o. o. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted.

The name of Erzetich d. o. o. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.

The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Erzetich d. o. o. reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed over 2000 EUR must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Erzetich d. o. o. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Erzetich d. o. o. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Erzetich d. o. o. shall immediately issue a credit to your credit card account in the amount of the charge.

Return Policy and 30 Day Limited Guarantee

​Every product you buy from Erzetich d. o. o. is backed first by the product manufacturer's or supplier’s warranty. Erzetich d. o. o.'s 30 day limited guarantee may also apply. Erzetich d. o. o.'s 30 day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for Erzetich d. o. o.’s 30 day limited guarantee or if other coverage applies please review the coverage terms in the item listing on our website.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, registration cards, inner packing materials, and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by Erzetich d. o. o. or when the product manufactures or distributors return policies supersede ours.


Different products have different warranty periods and conditions. They are marked on every product's page. For more information contact us.